Clear terms before every renewal

Review before purchase

Before authorizing payment, review each separately listed care fee, medication or product charge, introductory period, renewal cadence, included services, required testing, shipping, and potential third-party cost. The published $49 Weight Care introduction applies to the first Quenva Care month only and does not include medication. Monthly Weight Care is $109 per calendar month, and Quarterly Weight Care is $297 every three calendar months. Listed compounded Weight Care medication prices apply per authorized 28-day fill only if prescribed, legally available, and accepted for fulfillment by the dispensing pharmacy.

Published Men’s and Women’s routine-product plans display the full three-month charge and monthly equivalent. The full amount is collected and may renew every three months; the equivalent is not a monthly installment. A $49 completed specialty-review fee may be credited to the first authorized routine ED, hair, vaginal-health, or prescription-skin order. Menopause care is $39 monthly or $99 every three calendar months. TRT monitored care is $59 monthly or $159 every three calendar months. Hormone medication, testosterone medication, baseline or nonstandard laboratory work, and outside services are separate unless checkout expressly states otherwise.

Authorization and confirmation

Before recurring enrollment, Quenva clearly presents renewal terms near the authorization control and obtains affirmative consent. The confirmation separately identifies the care amount and cadence, any medication amount and fill cadence, cancellation method, included and excluded services, introductory-to-recurring transition, and how to retain the terms. A state-required renewal, trial, or price-change reminder is sent before the applicable deadline.

Cancellation of future renewals

Monthly care renews each calendar month. Quarterly care and routine three-month product plans renew at their displayed full charge every three calendar months until canceled. A plan started online must have a readily accessible online cancellation method that is not materially harder than enrollment. You may also request cancellation by emailing support@quenva.co before the next billing date. Cancellation stops future renewals but does not shorten or refund an active prepaid term and does not automatically cancel or refund a pharmacy order already authorized or initiated, or services, reviews, testing, medication, or fulfillment already provided.

When treatment is not approved

Payment does not guarantee a prescription. If the independent licensed provider determines that prescription treatment is not appropriate, any medication or product amount collected for a prescription that will not be issued should be refunded according to the checkout terms. A clearly disclosed $49 fee for a completed Weight Care or specialty review, laboratory work already performed, or another separately completed service may be non-refundable to the extent permitted by law. If an eligible specialty-review credit was promised, it applies only to an authorized first order under the checkout terms.

Prescription medication

For safety and legal reasons, dispensed prescription medication generally cannot be returned for reuse or resale. Once a pharmacy has begun compounding, dispensing, or shipment, medication charges may be non-refundable except for dispensing error, verified damage, non-delivery, recall, or another circumstance required by law or accepted by the responsible pharmacy.

Damage, error, or non-delivery

Contact support@quenva.co promptly and, when possible, within 48 hours after delivery if a package is damaged, compromised, incorrect, missing, or marked delivered but not received. Keep the packaging and do not use a product that appears damaged, contaminated, incorrectly labeled, or inconsistent with the order. Quenva will coordinate review with the pharmacy or carrier.

Laboratories and third parties

Laboratory services, FDA-approved brand prescriptions, outside-pharmacy charges, payment-processor fees, or other third-party services may have separate cancellation and refund terms. Quenva cannot refund an amount it did not collect but will help identify the responsible organization.

Refund requests

Email support@quenva.co with the account email, order or invoice reference, charge date, amount, and reason. Do not include full payment-card information or unnecessary medical details. Approved refunds return to the original payment method when possible, and posting time depends on the processor or financial institution.

Charge disputes and state rights

Contact Quenva first so it can investigate a charge, clinical-approval status, shipment, or cancellation request. Nothing in this policy limits a cooling-off right, automatic-renewal remedy, cancellation right, pharmacy obligation, product-recall remedy, unfair-practices claim, or other non-waivable right under the consumer’s state or federal law. Where checkout terms conflict with a mandatory right, the mandatory right controls.