Consent to receive care remotely

Consent method and state supplements

This page explains common telehealth terms but does not replace the state-specific consent captured in the secure intake. Before care, the patient may be required to provide written, electronic, or documented verbal consent and receive licensed provider, modality, cost, privacy, emergency, and complaint information required in the patient’s state.

Consent records are retained with the responsible clinical record when required. A licensed provider may request renewed consent if the modality, licensed provider, program, risks, or law materially changes.

Nature of telehealth

Telehealth uses electronic communications to exchange health information and provide care when patient and licensed provider are in different locations. Care may include asynchronous review, secure messaging, telephone or video visits, screening tools, laboratory testing, treatment planning, prescribing when appropriate, follow-up, or referral for in-person care. Not every modality is permitted or clinically appropriate in every state or for every medicine.

Independent clinical judgment

The treating licensed provider is independent from Quenva and non-clinical service providers in clinical decision-making. Consent does not require a licensed provider to prescribe, continue, or change medication. A licensed provider may determine that remote care is insufficient or that a different service or level of care is appropriate.

Benefits, alternatives, and risks

Potential benefits include convenience, reduced travel, timely communication, and continuity. Alternatives may include in-person primary care, specialty care, urgent care, emergency care, therapy, or choosing no treatment. Risks include technology failure, incomplete information without physical examination, delayed response, privacy or security incidents, medication effects, and the need for local evaluation.

Identity, location, provider, and emergency plan

Before or during an encounter, the service may verify the patient’s identity, age, current physical location, contact information, and emergency contact. The treating licensed provider should identify themselves, credentials, licensed provider organization, licensure or registration, and how to obtain follow-up or file a complaint when state law requires.

Telehealth licensed providers maintain an appropriate emergency and referral process. If the patient’s location, technology, symptoms, or available resources make remote care unsafe, the licensed provider may end the telehealth encounter and direct local or in-person care.

Testing and category-specific requirements

Hormone, controlled-substance, reproductive, sleep, mental-health, weight, and specialist peptide pathways may require laboratory testing, identity and location verification, records, synchronous video or telephone evaluation, pregnancy assessment, local examination, monitoring, a written visit summary, or referral. Failing to complete required steps may delay or end treatment.

Controlled-substance prescribing is subject to federal DEA requirements and state-specific rules that may require a particular modality, registration, monitoring program review, or in-person evaluation. This consent does not create authority to prescribe where those requirements are not met.

Medication and pharmacy

If a licensed provider recommends treatment, you may ask questions about indication, FDA approval status, off-label use, compounded status, benefits, material risks, alternatives, interactions, monitoring, cost, and pharmacy. A prescription is never guaranteed. Medication should be used only as directed and never shared or resold.

Patient responsibilities

You agree to provide complete and accurate information; identify your current physical location during care; disclose allergies, medicines, pregnancy status, substance use, and relevant history; protect account and device privacy; follow monitoring instructions; report serious symptoms; and seek emergency or in-person care when directed.

Privacy, recording, and communications

Use the approved secure platform for treatment communications. Sessions will not be recorded without consent required by law. Information may be shared as necessary among Quenva, contracted service providers, the independent licensed provider and licensed provider organization, laboratories, payment processors, and the dispensing pharmacy as described in applicable privacy notices.

Emergencies and crisis

Quenva is not an emergency service and does not provide continuous monitoring. Call 911 or go to the nearest emergency department for a medical emergency. In the U.S., call or text 988 for suicide or crisis support.

Questions and withdrawal

You may ask questions before consenting and may withdraw consent to telehealth as permitted by law. Withdrawal may limit remote services but does not affect care already delivered or lawful processing already completed. State-specific, licensed provider, pharmacy, and treatment consents presented during intake also apply.