Contact & company

We’re here to help, every step.

For medical questions about active treatment, use the secure Quenva patient portal. For company, billing, order, privacy, accessibility, or policy questions, contact Quenva below.

Patient and company support

support@quenva.co

Use the website chat for general support or SMS enrollment, or email us for order, billing, privacy, accessibility, and policy questions. Treatment questions belong in the secure portal.

Email support

Support hours

Mon–Fri

9:00 AM–6:00 PM Central Time. Typical response within one business day.

Program operator

Quenva LLC

Quenva operates the patient-facing program and non-clinical support. It is not a medical practice or pharmacy.

Review operating roles

How care is delivered

Clear roles from visit to fulfillment.

Quenva program

Quenva LLC operates the patient-facing brand, program administration, non-clinical support, pricing, and merchant relationship. Quenva does not practice medicine or dispense medication.

Care infrastructure

Contracted technology and operational service providers support secure intake, patient portal, messaging, subscription, payment, and care workflows.

Independent clinical care

Clinical services are provided by independent licensed providers through a licensed provider organization. Quenva and non-clinical service providers do not direct prescribing decisions.

Licensed pharmacy dispensing

After a valid prescription, medication is dispensed and shipped by the state-licensed pharmacy identified on the patient’s label and order record.

Medical emergency?

Quenva and its care platform are not emergency services. Call 911 or go to the nearest emergency room.