Contact & Company
We're here to help, every step of the way.
Questions about treatments, your order, billing, or how our platform works — reach us through any channel below. For medical questions about your treatment, message your provider through your patient dashboard.
Support hours
Monday – Friday, 9:00 AM – 6:00 PM (Central Time). We respond to all messages within one business day.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. This platform is not for emergencies.
Company
Quenva is a telehealth technology platform. Business registration details, our registered address, and licensure information are provided during checkout and on patient documents.
Quenva does not itself provide medical care or pharmacy services.
Transparency
How care works on this platform
We believe you should understand exactly how your care is delivered before you begin.
1. Provider evaluation
After you complete the health questionnaire, your information is reviewed by an independent, licensed healthcare provider who holds an active license in your state. Depending on your state's telehealth laws and the provider's clinical judgment, your visit may be completed asynchronously or the provider may require a phone or video consultation before any treatment decision. A valid patient–provider relationship is established before any prescription is issued, and a prescription is never guaranteed.
2. Pharmacy fulfillment
If your provider prescribes treatment, the prescription is transmitted electronically and securely to a state-licensed U.S. pharmacy — including accredited compounding pharmacies for compounded formulations — which dispenses your medication and ships it directly to you. Pharmacies are independent of Quenva and dispense only against a valid prescription.
3. Ongoing care
Your provider remains available for follow-up questions, dose adjustments, and side-effect management through your patient dashboard. You may discontinue care or cancel your subscription at any time; see our Refund & Cancellation Policy.
Service area. Services are available in select U.S. states where our independent provider network holds active licenses. State availability is confirmed at the start of your intake, and we do not accept patients in states we cannot serve. Availability of specific medications and formulations varies by state law.